Karayana Services - Refund and Cancellation Policy

1. Security Deposit Refund

A refundable security deposit of ₹5,000 to ₹10,000 will be collected at the start of the rental period, based on the type of vehicle and agreement with the vehicle owner.
The deposit will be refunded in full within 3-5 business days after the vehicle is returned in proper condition, with no damages or outstanding dues.
Deductions may occur in cases of:
- Damage to the vehicle.
- Traffic violations during the rental period.
- Late return beyond the agreed time.

To confirm your booking without paying the full amount upfront, you can opt for a token payment.
Payment Range: Token amounts start from ₹50.
Adjustability of Token Payment:
- Token payments of ₹500 or less will not be adjustable in the final rental amount.
- Token payments of more than ₹500 will be adjustable against the final rental cost.
The remaining balance must be paid before or at the time of vehicle handover.
Terms for Token Payment:
- Token payments are non-refundable if the customer cancels the booking.
- If Karayana or the vehicle owner cancels the booking, the token payment will be refunded in full or applied toward a new booking.

For Cancellations Made by the Customer:
- More than 48 Hours Before Pickup: Full refund of the booking amount, minus a 5% processing fee. (Token payments excluded unless otherwise stated.)
- 24–48 Hours Before Pickup: 50% refund of the booking amount.
- Less than 24 Hours Before Pickup: No refund will be issued.
For Cancellations by Karayana/Vehicle Owners:
- A full refund of the booking amount, including the token payment, will be provided.
- An alternative vehicle will be offered at the best possible price, subject to availability.
- If no alternative vehicle is available, a ₹500 discount voucher will be provided for future bookings.

If the promised vehicle is unavailable due to unforeseen circumstances (e.g., breakdown, double booking):
- Karayana will arrange an alternative vehicle that closely matches the original booking in terms of type, condition, and price.
- If the alternative vehicle has a higher price, Karayana will provide it at the best discounted rate for the customer.
- If no alternative vehicle is available, a full refund and a ₹500 discount voucher will be provided for future bookings.

Changes to booking dates or times can be made up to 24 hours before the scheduled pickup time, subject to availability.
A ₹300 fee may be charged for modifications.

If the vehicle is returned earlier than the agreed rental period, no refunds will be issued for the unused duration.

If the customer fails to collect the vehicle at the scheduled time without prior notice, the booking will be considered a "No-Show," and no refunds will be provided.

In case of disputes over refunds or cancellations, Karayana will mediate between the customer and the vehicle owner to resolve the issue fairly.

Contact Info Styling

Customers can contact Karayana’s support team at info@karayana.in or (011) 6926 8582 for assistance.